kpi Privacy Policy
This page describes what we collect when you use kpi and how we keep that data protected throughout your account lifecycle. We at kpi treat personal information as a core responsibility; our privacy practices reflect commitment to transparency and compliance with applicable data-protection standards in jurisdictions where our services operate.
Our kpi platform collects only the information necessary to deliver gaming services, verify account authenticity, process payments, and provide customer support. We do not sell, rent, or disclose your data to third parties except where required by law or essential to complete your transactions.
Read this policy to understand our data-collection practices, how we use your information, your rights regarding your data, and how to contact us if you have privacy concerns.
What Data We Collect on kpi
When you create an account on our kpi platform, we collect your name, email address, phone number, and date of birth. During identity verification (KYC), we request government-issued identification and proof of address. We retain this information as long as your account is active and for a reasonable period afterward for compliance and dispute resolution.
Our kpi platform also logs your transaction history—deposits, withdrawals, and gaming activity. We collect device information (IP address, browser type, operating system) to detect fraud, prevent unauthorised access, and improve platform stability. Payment information (card details, bank account numbers) is encrypted and processed by secure payment partners; we do not store full payment credentials on our kpi servers.
When you contact our kpi support team, we retain your communications for training, quality assurance, and dispute resolution. Cookies and tracking technologies help us understand how you navigate our kpi platform, personalise your experience, and measure feature effectiveness. You can manage cookie preferences through your browser settings.
We collect data only to deliver kpi services
Our kpi platform does not collect data for marketing purposes beyond your account. We do not sell or share your information without your consent except where legally required.
How We Use Your Information on kpi
We use data collected on our kpi platform to verify your identity, process your deposits and withdrawals, deliver gaming features, and provide customer support. Our kpi system relies on your personal information to detect fraud, comply with anti-money-laundering regulations, and investigate suspicious activity.
Our kpi platform may send you transactional emails (account confirmation, withdrawal notifications, support responses) and service updates. If you opt in, we may send promotional messages about new game releases or seasonal offers available on kpi; you can unsubscribe at any time through your account preferences or by contacting our support team.
Third-Party Data Processors on kpi
Our kpi platform uses payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), hosting providers, and analytics services. These third parties may access your data only to the extent necessary to provide their services. Our kpi team contracts with these vendors to maintain confidentiality and comply with data-protection standards. We do not disclose your personal information to marketing firms, data brokers, or unrelated third parties.
Your Rights and Data Access on kpi
You have the right to request a copy of the personal information we hold on our kpi platform. To exercise this right, contact our support team with your account email; we will provide your data in a readable format within a reasonable timeframe.
On our kpi platform, you can update your profile information, email address, and phone number directly through your account settings. If you wish to delete your account and associated personal data, you may request account closure through our kpi support team. We will retain certain information (transactions, compliance records) for legal and regulatory reasons even after account deletion.
Our kpi policy respects your right to object to certain data processing. If you believe our platform has mishandled your information or violated your privacy rights, you have the right to lodge a complaint with relevant data-protection authorities in your jurisdiction.
International Data Transfers from kpi
Our kpi servers may be located outside your home jurisdiction. When you use our platform, your data may be transferred to, processed in, and stored on servers in different countries. Our kpi team ensures these transfers comply with applicable data-protection laws and that your information receives equivalent privacy protection regardless of server location. By using kpi, you consent to these international transfers.
Security Practices on kpi
We at kpi employ industry-standard encryption (SSL/TLS) to protect data transmitted between your device and our servers. Our platform uses secure password storage, two-factor authentication options, and restricted access controls to prevent unauthorised account access.
Our kpi team conducts regular security audits and maintains incident-response protocols. While we implement robust protections, no system is completely immune to breaches. If we detect unauthorised access to your kpi account or a security incident affecting user data, we will notify affected users and relevant authorities as required by law. We encourage you to monitor your account for suspicious activity and report any concerns to our support team immediately.
Cookies and Tracking on kpi
Our kpi platform uses cookies to remember your preferences, maintain your session, and analyse platform usage. Essential cookies keep you logged in and secure; analytics cookies help us understand user behaviour and improve features. You can disable non-essential cookies through your browser; however, doing so may limit some kpi functionality.
We do not track you across other websites. Our kpi analytics focus solely on understanding how visitors navigate our platform, which pages perform well, and where technical issues arise. This information helps us optimise your experience on kpi.
Policy Updates and Contact Information for kpi
We may update this privacy policy to reflect changes in our kpi practices, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our platform and updating the effective date. Your continued use of kpi after such changes indicates your acceptance of the revised policy.
If you have questions about our kpi privacy practices, wish to exercise your data rights, or suspect a privacy breach, contact our multilingual support team. You can reach us through in-platform chat, email, or phone; our team operates throughout the day and evening and can assist you in Indonesian or English. We take all privacy inquiries seriously and respond within standard support timeframes.
Our kpi platform operates in supported Indonesian jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang. This policy applies to all users of our kpi services. We are committed to protecting your privacy and maintaining your trust as you use our platform.