kpi Platform Account Terms

We at kpi operate a gaming and sportsbook platform available in supported jurisdictions where local law permits online gaming activity. These terms set out the conditions under which we provide access to our services—account opening, deposits and withdrawals, game participation, and dispute resolution. By creating an account on kpi, you agree to these terms and our related policies, which govern your use of our platform.

This page covers our core account obligations, your responsibilities as a kpi user, how we handle deposits and withdrawals, and how we resolve disputes. We encourage you to read these terms thoroughly before opening an account on kpi. If you have questions about any section, our multilingual support team is available to clarify our policies.

Our commitment is transparent operation: we set out what we do, what we expect from you, and how we protect your account and funds. These terms reflect our practical experience serving players across Indonesia and the region.

Account Opening and Eligibility on kpi

To open an account on kpi, you must meet basic eligibility criteria. You must be of legal age in your jurisdiction and not be a resident of any territory where we are prohibited from offering services. We require you to provide accurate identity information during account creation—your legal name, date of birth, contact details, and residential address.

We at kpi conduct identity verification (KYC—Know Your Customer) checks on all new accounts. This involves confirming your identity against official documents and cross-referencing your details against fraud and sanctions databases. Verification typically completes within hours or one business day. If we cannot verify your identity or if we have concerns about your account, we may restrict access or close your account—refunding any balance to your original payment method. We do not disclose the detailed reasons for account closure to protect the integrity of our fraud systems, but we provide general guidance to our support team.

Jurisdiction Eligibility and kpi Service Availability

Our kpi services are available only in jurisdictions where we hold appropriate authorisations or where local law permits. We do not offer services in territories where online gaming is prohibited by law. Users are responsible for verifying that their access to and use of kpi complies with their own jurisdiction's applicable law. We reserve the right to restrict or terminate access for users in jurisdictions where we cannot operate. This applies to all users globally, including those based in or accessing from Jakarta, Surabaya, Bandung, Medan, and Semarang.

Deposits and Withdrawal on kpi

We at kpi accept deposits through multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit funds are processed instantly or within minutes depending on the payment method. Once processed, funds are credited to your kpi account balance and available immediately for game participation.

We maintain minimum and maximum account preferences per transaction. These limits are displayed during the deposit process. We reserve the right to adjust limits periodically to manage operational risk. If your deposit fails—due to insufficient funds, incorrect account details, or payment-provider rejection—we will not charge you. If your account is debited but funds do not arrive on kpi, we will investigate and reconcile the transaction within standard banking windows (typically 1-3 business days for bank transfers).

Withdrawals from your kpi account balance are subject to verification. We verify your account status, check for compliance with our terms, and confirm that your withdrawal method (e.g., registered bank account or e-wallet) matches your account details. Withdrawals typically process within standard timeframes, but we do not guarantee fixed timescales as they depend on payment-partner processing and banking system load. During peak periods—Liga 1 weekends, Piala Indonesia knockout stages, or holiday seasons like Idul Fitri or Imlek—withdrawals may experience standard business-hour delays. We will notify you if additional verification is required before processing your withdrawal.

Bonus Terms and Promotional Conditions on kpi

We at kpi may offer promotional bonuses or incentives to new and existing players. Any bonus offer will be accompanied by specific terms—including minimum deposit requirements, wagering conditions, eligible games, and expiration dates. We require you to read and accept bonus terms before claiming.

Bonuses claimed on kpi are subject to conditions. For example, a deposit-match bonus may require you to wager the bonus amount a specified number of times in eligible games before you can withdraw bonus funds. If you do not meet the wagering requirement within the stated timeframe, the bonus expires and is forfeited. We do not refund expired bonuses. We retain the right to modify bonus terms or withdraw offers at any time, with notice provided where practical.

Game Rules and Dispute Resolution on kpi

We at kpi operate live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala AFF, Champions League, MotoGP, badminton), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each game category has detailed rules, which we publish on our platform and through our support team.

Game outcomes on our kpi platform are determined by underlying game mechanics—card dealing, wheel spins, dice rolls, sports results, or random number generation for slots. We do not manipulate outcomes. If you believe an outcome was incorrect or if you have a question about a specific game result, you can dispute it within 72 hours through our support team. We will investigate the dispute by reviewing the full game record (including video, if applicable), dealer notes, and system logs. If we find evidence of error, we will correct your account balance. If we find no error, we will explain the outcome and close the dispute.

We maintain permanent records of all game sessions, payouts, and account transactions. These records are available to you through your account dashboard and to our support team for dispute investigation. We do not charge a fee for dispute resolution.

Account Security and Your Responsibilities on kpi

We at kpi employ industry-standard security measures to protect your account and payment data—including encryption, secure servers, and fraud monitoring. However, you are responsible for safeguarding your login credentials. Never share your password or account access with others. If you believe your account has been compromised, contact our support team immediately. We will investigate and, if necessary, secure your account. If unauthorised activity occurs due to your own breach of security (e.g., sharing your password), we are not liable for losses, but we will still cooperate with investigation and account recovery where possible.

Limitation of Liability and Our Commitments

We at kpi provide our platform and services on an "as available" basis. While we maintain technical infrastructure and support, we do not guarantee uninterrupted service. If our platform experiences downtime—due to server issues, payment-partner problems, or other technical factors—we will work to restore service as quickly as possible. If downtime results in lost game opportunities, we will review the circumstances and may credit affected accounts where appropriate.

We are not liable for indirect, incidental, or consequential damages arising from your use of kpi—including lost profits, lost data, or personal injury. Our total liability for any claim arising from our services is limited to the balance in your account at the time of the claim. These limitations do not apply to death, personal injury, or fraud caused by our intentional misconduct.

Changes to Our kpi Terms and Policies

We reserve the right to modify these terms, our game rules, or other policies at any time. We will notify you of material changes by email or through a prominent notice on our kpi platform. Continued use of your account after notification constitutes acceptance of the modified terms. If you do not agree with a change, you may close your account and withdraw your balance.

Regional Considerations and Final Commitments

We at kpi recognise that our player base spans multiple Indonesian cities and regions. Our multilingual support team, diverse payment options (including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and round-the-clock availability reflect this commitment. If you have questions about how these terms apply in your specific region or circumstance, please contact our support team.

These terms are the complete agreement between you and kpi regarding your account and our services. They supersede all prior agreements or representations. If any provision of these terms is found to be unenforceable, the remaining provisions continue in effect. These terms are governed by applicable law in the jurisdictions where we operate.

Thank you for choosing kpi. We are committed to delivering fair, transparent, and accessible gaming entertainment to players across supported regions. If you have feedback on our terms or policies, we welcome your input through our support channels.